Business Communication

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Don’t fake sincerity

Wednesday, October 21st, 2009

Can you pretend to be enthusiastic?

A recent technical presentation training session with a group of university students recently made me realize the gap between the theory I teach and getting students to demonstrate it. We always tell people is to ‘be enthusiastic’ and ‘relate to your audience’, but getting someone to do that is extremely difficult. You cannot make someone be enthusiastic about their subject because enthusiasm is an emotion and cannot be faked.

The energy and connection that seems to show when a speaker makes eye contact, gestures naturally, and smiles is what makes a presentation great. However, you cannot fake the feeling!

This time I did the training I spent less time talking about the importance of eye contact, gesture, and smiling. Instead, I gave the students some questions:

What got you interested in this subject?
What do you know now that you did not know before?
Where might your work lead in the future?
What aspect of your work are you proud of?

Students who take the time to reflect on and connect with what interests them can share their enthusiasm more effectively. This is because they are speaking personally. I also commented that successful presenters often show a quiet confidence. You do not need to be an extrovert or entertainer to do a good presentation. However, you do need to be able to explain why you are interested in your subject. It could be a dramatic trigger from a specific day. A friend who changed his major from Oceanography to Soil Science said that he was lying in a field one day and started to be filled with interest in what made the soil its unique color. Other people have a slower steadier interest in a subject; I heard from one student that a question about their subject bugged them during their undergraduate course, so she decided to pursue it at post-graduate level. One person from Hokkaido University said that when he was a child he used to walk past fields filled with machines picking grapes. He thought they were too slow, so he decided to design and build a robot to do the job faster.

The story of your interest is not incidental, it’s a major part of your intellectual journey. You need to be aware of what makes you tick and sustains your interest. Once you connect to the source of your interest, you’ll bring a kind of confidence to your presentation that cannot be faked. You’ll have something that allows you to be yourself and connect to the audience really effectively.

BafaBafa

Friday, September 25th, 2009

Part of learning how to be a global businessperson is being relaxed about meeting people from lots of different backgrounds. To do this, you need more than the ability to understand English: the values and customs of your business associates as well as recognizing the effect your own cultural background is important.

The Bafabafa game is an intriguing way to give participants a chance to learn about how they respond to people who are different.

Without giving too much away, the basic premise is that the participants are divided into two groups: the Alphans and the Betans. The groups go to separate rooms where they are briefed on the language and rules of their specific culture and practise various customs. This takes about 10 minutes. The fun begins when a visitor from each culture goes to the other side and observes, and if possible tries to interact as though they came from this culture. I’ve facilitated Bafabafa five times now and every time the observers have a different reaction. The visitor then goes back to their own culture and shares what they have seen. The next observers then visit the other culture and the cycle is repeated until everyone has had a chance to how ‘the other half live’.

At the end, the two cultures join together the ‘rules’ are revealed to both sides. We then talk through how it felt to be a participant and being on the ‘outside’. We also talk through strategies that helped people to cope with the initial discomfort. One Frank’s points, ‘Learn to want to learn’, comes up in the discussions of what helped people to cope. The most successful ‘visitors’ were those who ignored the anxiety that comes with feeling different and kept watching and listening as closely as possible to learn about the other side. I was lucky to have a really enthusiastic and open group of students and am looking forward to leading another Bafabafa session again.